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* * Please forward this email to your library and information colleagues * * * = = = = = = = = = = = = = = = = = = = = = = = = = = = = After successfully launching the new RSC Publishing Platform, we are continuing to develop the new platform with feedback received. We very much appreciate your valued comments during this time – please continue to use the ‘Feedback’ link on the top right of the RSC Publishing Platform and for any technical queries, please We have now added the eBook URLs document to www.rsc.org/urls as well as updated the Journals URLs list. = = = = = = = = = = = = = = = = = = = = = = = = = = = =
*Dates subject to change = = = = = = = = = = = = = = = = = = = = = = = = = = = = To keep up-to-date with platform updates, register for a Librarians Portal account as well as access additional administration tools Send your email to myself and I will add you to the RSC Publishing Platform Update newsletter (this email) EMAIL peckl@rsc.org Subscribe to the RSC Publishing Innovation Blog RSS feed – appears in the Librarians Portal = = = = = = = = = = = = = = = = = = = = = = = = = = = = Here are some common FAQs during the initial stage of migration: • Who can we contact about any technical questions? EMAIL technicalsupport@rsc.org • Where can I find migration information? GO TO www.rsc.org/migration • Where can I find Journals and eBooks URLs to update my system? GO TO www.rsc.org/urls • The page says ‘Loading failed’ or ‘Page load error’ We are working hard on the current speed of the new RSC Publishing platform. We are receiving more traffic on our new platform than the old website and we have identified some key areas where we can make improvements. These will be implemented this week and so you should see a significant difference. If you do experience this issue in the meantime, please click ‘Back’ on your browser and repeat the action. This can help solve the issue. • How do I access my usage statistics? Continue to use your registered MPS username and Password We will continue to use MPS for usage statistics, but at the end of the year we will change ‘how’ you will access these. Please ensure you have your email address set up on MPS and not a retired colleague or someone no longer with your institution/organisation as their email will receive the notification and not yours. • How can I set up a usage statistics account? If you do not have a MPS usage statistic account set up – please request one from the Ejournals Team • I am trying to login to the new RSC Librarians Portal with my MPS usage statistics username and password but it is not working? The RSC Librarians Portal and MPS are two different systems and so your MPS usage statistics username and password will not work on the Librarians Portal. We are asking all our customers to create at least one Librarians Portal account per institution for additional administration tools. This is a double registration process and you will receive three confirmation emails once the process is complete. To set up a Librarians Portal account and register as a Librarian • Where can I find a list of FAQs? Either from the Librarians Portal home page – www.rsc.org/librarians or directly • Userguide will be available in PDF form after launch = = = = = = = = = = = = = = = = = = = = = = = = = = = =
= = = = = = = = = = = = = = = = = = = = = = = = = = = = Migration www.rsc.org/migration If you would like further customer or technical support Thank you for your time. Kind regards
Louise Peck, Library Marketing Specialist
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