On 19 September 2014, we were made aware that Swets & Zeitlinger Group B.V. (Swets), the subscription agent used by many institutions as an intermediary for purchasing our journals, was granted a provisional suspension of payments order by an Amsterdam court.
Swets works on behalf of many of our customers to gather subscriptions and payments before passing them to publishers to complete orders. The Royal Society of Chemistry is only able to fulfil orders placed by Swets once we have received the full payment for them.
With this in mind, and until we receive clearer information about the situation, we are advising all customers to consider carefully before placing further orders with or making payments to Swets, as well as to identify any orders or payments made recently.
We are currently working to gather more information about this and will post another update as soon as we know more. If you have questions about any orders you have placed recently, please contact your Account Manager or email email@example.com.