Author Archive

Platform Performance Update: Institutional Branding

We have temporarily disabled our Institutional Branding service across the RSC Publishing Platform.

We have identified that recent performance issues across the Platform were being caused by this service and so to maintain good access speeds for our users, we have disabled the service whilst we are investigating and fixing the underlying technical issues.

Once resolved, we will update this Blog. To be kept up-to-date, please subscribe to the RSC Publishing Innovation Blog RSS Feed – https://blogs.rsc.org/technical/feed/

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Change to the RSC Publishing authentication system

On the week commencing 14th February 2011, we are pleased to announce that we will be replacing the internal technology that authenticates our customers and their users to access RSC Publishing content to a more advanced system. 

During this time you should not be affected by this upgrade however, if you do experience any technical issues, please contact us and we will happily help:
EMAIL technicalsupport@rsc.org

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Moving Highlights to Chemistry World

These free RSC Publishing supplements will be moving:

From January 2011, all online news articles will be published on the Chemistry World news page:
GO TO www.rsc.org/chemistryworld

They will still be free for everyone to access. Plus, a selection of the content will be published in print as part of the Research section of Chemistry World. The original RSC Publishing research, on which the articles are based, will be free for a limited time.

  • Issue 12, 2010, will be the final issue of each of the three supplements
  • All published issues will be freely accessible from the RSC website.

Originally launched back in 2004 to provide a news service drawing together coverage from all RSC publications, the supplements have provided a vehicle for wider promotion of the most cutting-edge science published in RSC journals. By moving to Chemistry World, articles will have the opportunity to reach even wider audiences.

Make sure you keep in touch with the latest RSC Publishing research news

Follow us on Twitter

Sign up for the Chemistry World daily, weekly or monthly alert:
GO TO www.rsc.org/newsletters

Register the RSC Publishing Innovation RSS feed to be kept up-to-date with technical and product developments
GO TO https://blogs.rsc.org/technical/feed

Please note
URLs for Highlights will remain pointing to the old Highlights web pages as this is where the archive of this content is stored.  The web page includes a link through to Chemistry World for continued access to the latest content.

The URLs are available on the URL Listing Excel file that includes all journals with sustainable links:
GO TO www.rsc.org/urls

For any technical queries, please contact Technical Support and we will happily help:
EMAIL technicalsupport@rsc.org

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RSC Publishing Platform Update

RSC Publishing Platform Update*

* * Please forward this email to your library and information colleagues * * *

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RSC Publishing Platform Migration
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After successfully launching the new RSC Publishing Platform, we are continuing to develop the new platform with feedback received. We very much appreciate your valued comments during this time – please continue to use the ‘Feedback’ link on the top right of the RSC Publishing Platform and for any technical queries, please
EMAIL technicalsupport@rsc.org

We have now added the eBook URLs document to www.rsc.org/urls as well as updated the Journals URLs list.

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RSC Publishing Platform Timescales
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Date Notes
September – December 2010
• We will be providing webcast training during this time – register for a Librarians Portal account to receive more information
By the end of 2010*
• Set up at least one Librarians Portal account for institution/organisation
GO TO www.rsc.org/librarians
• Make sure all your IP addresses are registered on Librarians Portal
• Check you have the correct Journals and eBooks URLs format set up in your systems
GO TO www.rsc.org/urls
• Our COUNTER statistics customers will continue to access statistics from MPS however you will access from the Librarians Portal
• We will remove access to content via the old website once there are minimal redirects measured. We anticipate this to be several months after launch
• Please make sure you add this new link to your EZProxy – http://pubs.rsc.org

*Dates subject to change

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Register for RSC Publishing Platform Updates
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To keep up-to-date with platform updates, register for a Librarians Portal account as well as access additional administration tools
GO TO www.rsc.org/librarians

Send your email to myself and I will add you to the RSC Publishing Platform Update newsletter (this email) EMAIL peckl@rsc.org

Subscribe to the RSC Publishing Innovation Blog RSS feed – appears in the Librarians Portal
GO TO https://blogs.rsc.org/technical/feed/

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Migration Frequently Asked Questions (FAQs)
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Here are some common FAQs during the initial stage of migration:

• Who can we contact about any technical questions?

EMAIL technicalsupport@rsc.org

• Where can I find migration information?

GO TO www.rsc.org/migration

• Where can I find Journals and eBooks URLs to update my system?

GO TO www.rsc.org/urls

• The page says ‘Loading failed’ or ‘Page load error’

We are working hard on the current speed of the new RSC Publishing platform. We are receiving more traffic on our new platform than the old website and we have identified some key areas where we can make improvements. These will be implemented this week and so you should see a significant difference.

If you do experience this issue in the meantime, please click ‘Back’ on your browser and repeat the action. This can help solve the issue.

• How do I access my usage statistics?

Continue to use your registered MPS username and Password
GO TO www.mpsinsight.com/rsc

We will continue to use MPS for usage statistics, but at the end of the year we will change ‘how’ you will access these. Please ensure you have your email address set up on MPS and not a retired colleague or someone no longer with your institution/organisation as their email will receive the notification and not yours.

• How can I set up a usage statistics account?

If you do not have a MPS usage statistic account set up – please request one from the Ejournals Team
EMAIL ejournals@rsc.org

• I am trying to login to the new RSC Librarians Portal with my MPS usage statistics username and password but it is not working?

The RSC Librarians Portal and MPS are two different systems and so your MPS usage statistics username and password will not work on the Librarians Portal. We are asking all our customers to create at least one Librarians Portal account per institution for additional administration tools.

This is a double registration process and you will receive three confirmation emails once the process is complete.

To set up a Librarians Portal account and register as a Librarian
GO TO www.rsc.org/librarians

• Where can I find a list of FAQs?

Either from the Librarians Portal home page – www.rsc.org/librarians  or directly
GO TO http://www.rsc.org/Publishing/librarians/LibrarianFAQ.asp
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Customer Support
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• Userguide will be available in PDF form after launch
• Migration guidelines, text to send to academics, students and researchers and screen shots that can be used for presentations and internal end user training –
GO TO www.rsc.org/migration 
• Presentation training will be taking place from September to December through webcasts or by the Sales team on visits
• Technical Support – technicalsupport@rsc.org
• Customer Support and Sales – sales@rsc.org

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Communications
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  • Migration updates will be
    • sent to Librarians Portal subscribers, to register your account – GO TO www.rsc.org/librarians
    • posted on the RSC Publishing Innovation blog, to register for an RSS feed – GO TO https://blogs.rsc.org/technical/feed/
    • listed in the news section of the Librarians Portal
    • included on listservs where relevant (e.g. LIS-E-RESOURCES, CHMINF-L, SERIALST and LIS-SCITECH) – if you would like messaging adding to any other Librarian/Information Specialist listserv, please forward listserv name and email to peckl@rsc.org
  • Reporting any new developments, known issues and downtime will be posted on the RSC Publishing Innovation blog, fed into the news section on the Librarians Portal, and through RSC Publishing Platform Update (this email), to register send your name, institution and email address to peckl@rsc.org
    • Any planned downtime will be communicated within a two week notice period
  • Standard Table of Contents email alerts for journals, databases and the RSC eBook Collection will continue with no change

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More Information
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Migration www.rsc.org/migration
Librarians’ Portal www.rsc.org/librarians
RSC Publishing Platform http://pubs.rsc.org

If you would like further customer or technical support
EMAIL sales@rsc.org
EMAIL technicalsupport@rsc.org

Thank you for your time.

Kind regards

Louise Peck Signature

Louise Peck, Library Marketing Specialist
Royal Society of Chemistry, Thomas Graham House,
Science Park, Cambridge, CB4 0WF, UK
technicalsupport@rsc.org

RSC Publishing

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RSC Publishing Platform Launched Today!

RSC PUBLISHING PLATFORM LAUNCHED TODAY!

 * * * Please forward this email to your colleagues * * *

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RSC Publishing platform enables searches across all RSC-hosted journal, database and book content published from 1841 to the present day, through one simple search.

In 2010, we launched the RSC Publishing beta site to help direct our development of the platform, before we released our final version today. We continually enhanced the beta version of our platform to improve usability and included three releases with many of your requested enhancements. Now we have launched the new RSC Publishing platform. After launch, we will continue to release updated versions dependent on functionality requested and development.

Our new platform, RSC Publishing, is more user experience driven. The existing Librarians Portal has been developed to offer more functionality and tools specifically for librarians and information specialists. We have chosen the end of July to launch RSC Publishing to allow minimal disruption to our international academic community

For more information on

Migration www.rsc.org/migration
Librarians Portal www.rsc.org/librarians
RSC Publishing Platform  www.rsc.org/publishing

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RSC PUBLISHING PLATFORM TIMESCALES

July 27th 2010

* RSC Publishing platform launched
* All dynamic linking to content will be set to resolve to the new platform
* The RSC Publishing platform and the old website will run in parallel alongside each other to give our customers time to highlight any broken links for several months
* Where possible, website redirects will be put in place to reduce errors for customers
* Please check that the links you currently use for journals and books are correct in your knowledgebase. For the list of URLS
GO TO www.rsc.org/urls
* Set up an individual Librarians Portal account for each relevant librarian/information specialist at your institution/organisation
GO TO www.rsc.org/librarians

By the end of 2010**

* Set up at least one Librarians Portal account for institution/organisation
GO TO www.rsc.org/librarians
* Make sure all your IP addresses are registered on Librarians Portal
* When pointing to other pages on our website (journal homepages etc) please use the recommended shortcuts (e.g., rsc.org/chemcomm) rather than the full URL (e.g. rsc.org/Publishing/Journals/cc/index.asp)
GO TO www.rsc.org/urls
* Our COUNTER statistics customers will access statistics through the Librarians Portal once we shut off access to the old site
* We will remove access to content via the old website once there are minimal redirects measured. We anticipate this to be in several months
* Change any links not covered by Xlink on www.rsc.org/urls
* Please make sure you add this new link to your EZProxy – pubs.rsc.org

**Dates subject to change

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CUSTOMER SUPPORT

* Userguide will be available in PDF form after launch
* Migration guidelines GO TO www.rsc.org/migration
* We will give access to screen shots that can be used for presentations and internal end user training
* Presentation training will be taking place from August to October through webcasts or by the Sales team on visits

Technical Support  – technicalsupport@rsc.org
Customer Support and Sales – sales@rsc.org

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COMMUNICATIONS

* We will provide text for you to send out to faculty and colleagues of the new platform
* Migration updates will be sent to RSC Publishing Platform Update email subscribers, to register send your name, institution and email address to peckl@rsc.org
* Listed in the news section of the Librarians Portal
* Included on listservs where relevant (e.g. LIS-E-RESOURCES, CHMINF-L, SERIALST and LIS-SCITECH)
* If you would like messaging adding to any other Librarian/Information Specialist listserv, please forward listserv name and email to peckl@rsc.org
* Reporting any new developments, known issues and downtime will be done via the news section on the Librarians Portal and messaging through RSC Publishing Platform Update, to register send your name, institution and email address to peckl@rsc.org
* Any planned downtime will be communicated within a two week notice period
* Standard Table of Contents email alerts for journals, databases and the eBook Collection will continue with no change

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For more information on

Migration www.rsc.org/migration
Librarians Portal www.rsc.org/librarians
RSC Publishing Platform www.rsc.org/publishing

If you would like further customer or technical support

EMAIL sales@rsc.org
EMAIL technicalsupport@rsc.org

Thank you for your time.

Kind regards

Louise

Louise Peck, Library Marketing Specialist
Royal Society of Chemistry, Thomas Graham House,
Science Park, Cambridge, CB4 0WF, UK

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RSC Publishing platform launch and migration

After successfully launching the RSC Publishing ‘beta’ platform, which gave students, researchers, scientists, librarians and information specialists access to the platform in test stage, we have been continually developing the platform for release.  Thank you to those of you that have fed back during this process, your input has been very valuable to us and we will continue to keep our Librarian Testers involved in future developments.


Launch of the new RSC Publishing platform


Timelines

  • July 27th 2010* – RSC Publishing platform will be launched
  • All dynamic links to content will be set to resolve to the new platform
  • The RSC Publishing platform and the old website will run in parallel alongside each other to give our customers time to highlight any broken links and amend as necessary – please read the legacy URL column and short cut URL column notes
    GO TO www.rsc.org/urls
  • Where possible, website redirects will be put in place to reduce errors for customers
  • We will remove access to content via the old website once there are minimal redirects measured. We anticipate this to be in several months
  • Our COUNTER statistics customers will access statistics through the Librarians’ Portal once we close off access to the old site
  • All our customers to set up an individual Librarians’ Portal account on new platform before old website access closed
    GO TO http://pubs.rsc.org/en/Librarian

*Please note that timescales are approximate and may be subject to change


Customer Support

  • Training – we will be organising webcasts throughout July to October
  • Communications – we will continue to keep our customers up-to-date with migration, training and planned maintenance through the Librarians’ Portal news and to registered email addresses

Technical Support

  • Migration guidelines – we are currently producing migration guidelines to help our customers to transition over to the new RSC Publishing platform, these will be available shortly
  • We will be using Xlink to redirect all our links – please ensure you check any direct URLs do not have the format rsc.org/publishing… as these will become broken and will need to be changed
  • For a full list or URLs (please read the legacy URL column and short cut URL column notes)
    GO TO www.rsc.org/urls

More detailed information will be provided including the migration guidelines shortly.

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