RSC Publishing Platform Update

The latest information on the new RSC Publishing platform migration for librarians and information specialists with frequently asked questions, links to migration information and URL lists. Register for this blog RSS feed to receive updates on the training schedule. GO TO http://blogs.rsc.org/technical/feed/

RSC Publishing Platform Update*

* * Please forward this email to your library and information colleagues * * *

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RSC Publishing Platform Migration
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After successfully launching the new RSC Publishing Platform, we are continuing to develop the new platform with feedback received. We very much appreciate your valued comments during this time – please continue to use the ‘Feedback’ link on the top right of the RSC Publishing Platform and for any technical queries, please
EMAIL technicalsupport@rsc.org

We have now added the eBook URLs document to www.rsc.org/urls as well as updated the Journals URLs list.

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RSC Publishing Platform Timescales
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Date Notes
September – December 2010
• We will be providing webcast training during this time – register for a Librarians Portal account to receive more information
By the end of 2010*
• Set up at least one Librarians Portal account for institution/organisation
GO TO www.rsc.org/librarians
• Make sure all your IP addresses are registered on Librarians Portal
• Check you have the correct Journals and eBooks URLs format set up in your systems
GO TO www.rsc.org/urls
• Our COUNTER statistics customers will continue to access statistics from MPS however you will access from the Librarians Portal
• We will remove access to content via the old website once there are minimal redirects measured. We anticipate this to be several months after launch
• Please make sure you add this new link to your EZProxy – http://pubs.rsc.org

*Dates subject to change

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Register for RSC Publishing Platform Updates
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To keep up-to-date with platform updates, register for a Librarians Portal account as well as access additional administration tools
GO TO www.rsc.org/librarians

Send your email to myself and I will add you to the RSC Publishing Platform Update newsletter (this email) EMAIL peckl@rsc.org

Subscribe to the RSC Publishing Innovation Blog RSS feed – appears in the Librarians Portal
GO TO http://blogs.rsc.org/technical/feed/

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Migration Frequently Asked Questions (FAQs)
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Here are some common FAQs during the initial stage of migration:

• Who can we contact about any technical questions?

EMAIL technicalsupport@rsc.org

• Where can I find migration information?

GO TO www.rsc.org/migration

• Where can I find Journals and eBooks URLs to update my system?

GO TO www.rsc.org/urls

• The page says ‘Loading failed’ or ‘Page load error’

We are working hard on the current speed of the new RSC Publishing platform. We are receiving more traffic on our new platform than the old website and we have identified some key areas where we can make improvements. These will be implemented this week and so you should see a significant difference.

If you do experience this issue in the meantime, please click ‘Back’ on your browser and repeat the action. This can help solve the issue.

• How do I access my usage statistics?

Continue to use your registered MPS username and Password
GO TO www.mpsinsight.com/rsc

We will continue to use MPS for usage statistics, but at the end of the year we will change ‘how’ you will access these. Please ensure you have your email address set up on MPS and not a retired colleague or someone no longer with your institution/organisation as their email will receive the notification and not yours.

• How can I set up a usage statistics account?

If you do not have a MPS usage statistic account set up – please request one from the Ejournals Team
EMAIL ejournals@rsc.org

• I am trying to login to the new RSC Librarians Portal with my MPS usage statistics username and password but it is not working?

The RSC Librarians Portal and MPS are two different systems and so your MPS usage statistics username and password will not work on the Librarians Portal. We are asking all our customers to create at least one Librarians Portal account per institution for additional administration tools.

This is a double registration process and you will receive three confirmation emails once the process is complete.

To set up a Librarians Portal account and register as a Librarian
GO TO www.rsc.org/librarians

• Where can I find a list of FAQs?

Either from the Librarians Portal home page – www.rsc.org/librarians  or directly
GO TO http://www.rsc.org/Publishing/librarians/LibrarianFAQ.asp
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Customer Support
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• Userguide will be available in PDF form after launch
• Migration guidelines, text to send to academics, students and researchers and screen shots that can be used for presentations and internal end user training –
GO TO www.rsc.org/migration 
• Presentation training will be taking place from September to December through webcasts or by the Sales team on visits
• Technical Support – technicalsupport@rsc.org
• Customer Support and Sales – sales@rsc.org

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Communications
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  • Migration updates will be
    • sent to Librarians Portal subscribers, to register your account – GO TO www.rsc.org/librarians
    • posted on the RSC Publishing Innovation blog, to register for an RSS feed – GO TO http://blogs.rsc.org/technical/feed/
    • listed in the news section of the Librarians Portal
    • included on listservs where relevant (e.g. LIS-E-RESOURCES, CHMINF-L, SERIALST and LIS-SCITECH) – if you would like messaging adding to any other Librarian/Information Specialist listserv, please forward listserv name and email to peckl@rsc.org
  • Reporting any new developments, known issues and downtime will be posted on the RSC Publishing Innovation blog, fed into the news section on the Librarians Portal, and through RSC Publishing Platform Update (this email), to register send your name, institution and email address to peckl@rsc.org
    • Any planned downtime will be communicated within a two week notice period
  • Standard Table of Contents email alerts for journals, databases and the RSC eBook Collection will continue with no change

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More Information
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Migration www.rsc.org/migration
Librarians’ Portal www.rsc.org/librarians
RSC Publishing Platform http://pubs.rsc.org

If you would like further customer or technical support
EMAIL sales@rsc.org
EMAIL technicalsupport@rsc.org

Thank you for your time.

Kind regards

Louise Peck Signature

Louise Peck, Library Marketing Specialist
Royal Society of Chemistry, Thomas Graham House,
Science Park, Cambridge, CB4 0WF, UK
technicalsupport@rsc.org

RSC Publishing

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