Last week we unveiled the initial incarnation of the Chemical Database Service and dealt with some of the earliest feedback and issues from the users. It was of course the first week back after the holidays and many people have not yet returned from vacation so the real tests will likely come in the following week.
At present here are the notable issues.
1) For those of you who use the ICSD you will likely observe that if you try to download CIF files that the system reports an error regarding maximum number of downloads exceeded. This is a significant issue and we have been discussing this with the ICSD help desk since last week and are hoping for a solution shortly. ICSD is hosted in the cloud and not at our site so we are working through the solution together.
2) For those of you using ACD/Ilab. There are two issues noted to date: A number of the properties are lacking a decimal point where there should be one and the upload of ChemDraw CDX files to predict properties appears to fail because of file interpretation issues. Both of these issues have been reported to ACD/Labs and they are presently working on producing an update to the working system
We have had feedback that there is frustration that IP address authentication is failing for some of our users but it turns out that in many cases these users are working at home over the holidays and their home IP addresses are not in the authentication list. IP authentication is for the institutions, not the individuals.
We apologize for the inconvenience that any of these issues may be causing and are working on them to resolve with the appropriate groups.